Shipping & Returns
Order online at GiftsJoy.com
No minimum order amount is required in our online store. You can order as much or as little as you like.
Tax-exempt account for California businesses
California business owners, if you have a valid Federal Tax ID or seller's permit, please email it to us at email@example.com. When we receive your request, your account will be set as 'tax exempt' so that sales tax will not be charged to future orders. States other than California are not subject to sales tax.
To order by phone, call us at 951-479-5074.
You may return most new, unopened items within 30 days of delivery for a full refund. Please contact us for a return shipping label if the return is a result of our error (you received an incorrect or defective item, etc.).
All returned items must be in their original condition. To allow for the quickest processing of your return, please follow these steps:
1. Enclose a copy of your order invoice and circle the items you will return.
2. Wrap items well and send in a box or a padded envelope.
3. Send items to address below.
13561 Brush Creek Court
Eastvale, CA 92880
NOTE: No authorization number is required. Your return will be processed within 5 business days and your credit card will be credited. Please return the unwanted items within 30 days of purchase (extra 7 days for international orders).
All U.S. orders over $50 receive FREE shipping. U.S. packages are often received within 3-4 business days from the moment the order is placed.
For U.S. orders, we offer a flat rate shipping fee. The shipping charge starts from $3.50 for order subtotals below $15, $4.50 for order subtotals below $30, and $5.99 for order subtotals below $50. All orders are normally processed within 1 business day. Customers will be notified for any unusual delay via email. The majority of orders are received, processed, and shipped within 24 hours for weekdays.
1. United States orders:
Most U.S. orders are shipped by Priority Mail via US Postal Service. Light weight orders are shipped by regular mail, First Class via US Postal Service.
2. Canadian orders: Canadian orders are shipped via US Postal Service.
3. International orders:
Most of international orders are shipped via Air Mail or Priority Mail International via US Postal Service. It takes about 7-10 days for a package to reach most foreign countries. But it is not unusual that it takes 3-4 weeks.